FAQs
SHOPPING INFO
How do I browse products on the Neuropasil website?
You can browse our product offerings by visiting the "Shop" section from the main menu. Use the filters to find the exact product you're looking for.
How can I check if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you will see a notification and the option to sign up for restock alerts.
How long will it take to get my package?
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Can I save items in my cart for later?
Yes, items placed in your cart will remain there as long as you’re logged into your account. You can complete your purchase at a later time.
What are your shipping options?
We offer standard shipping, expedited shipping, and overnight shipping options. Shipping times will vary depending on your location and the shipping method you select at checkout.
What are your shipping options?
We offer standard shipping, expedited shipping, and overnight shipping options. Shipping times will vary depending on your location and the shipping method you select at checkout.
PAYMENT INFO
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Can I pay using multiple payment methods?
No, we currently only accept one payment method per order.
However, if you need to use more than one payment method, please contact our customer assistance line to assist you with creating this order with multiple payment methods.
However, if you need to use more than one payment method, please contact our customer assistance line to assist you with creating this order with multiple payment methods.
How will the payment appear on my bank statement?
Your payment will appear on your statement as a charge from “Neuropasil LLC” or “Neuropasil Products.”
Do you charge sales tax?
Sales tax is applied according to state and local regulations. You’ll see the applicable tax displayed at checkout.
ORDER & RETURN INFO
Can I track my order after it’s placed?
Yes, once your order ships, you will receive an email with a tracking number. Use this number to track your package on the carrier’s website.
What is your return policy?
We offer a lifetime return policy. If you are not satisfied with your Neuropasil product, you can return it at any time for a full refund or replacement.
How do I return a product?
To return a product, contact our customer service team with your order details. They will provide you with instructions on how to process your return.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer service team with photos of the damage. We will arrange for a replacement or refund.
Contact Us
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Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
